Shipping policy
SHIPPING POLICY & RETURNS
U.S. & Canada Shipping Information
Q: When will my order ship?
A: We ship all online orders Monday - Friday. On Canadian/USA holidays, your order will ship the next available shipping day.
Q: What kind of shipping should I choose for my order?
A: There are a couple options available to get your order to you when you need it. We offer all services that are available with our third party company. At the time of checkout, the best available shipping company will be used.
Q: I placed an order, but haven’t received my package yet, and I ordered it a while
ago; where is it?
A: We want you to get your order quickly and error free. Since we work with Canada Post/US
Postal Service and/or Fedex to make this happen, we will need your help too! If it’s taking longer than usual, first take a look at your tracking number that gets emailed to you upon shipping. If the tracking indicates that the package has been delivered, give Canada Post/USPS or Fedex a call; they are the most appropriate people to help in this case. It is possible there was an error in the shipping address. In some cases, severe weather warnings can delay things as well.
Q: Do you ship to USA and Canada?
A: Yes we do! We've got some pretty good shipping rates as well. Pending which delivery time you would like will dictate the price when you go to checkout.
Q: How about to the rest of the world?
A. We can ship items just about anywhere, but it can get pricey depending on where you are located. Brokerage, duties, and taxes associated with international shipping apply solely to the customer and we assume no responsibility for issues with international shipping. If you have any questions, you can contact us at sales@bucklesandbulls.com
Q: I need to ship my order to an APO/FPO/DPO address. What do I need to know
before placing my order?
● All APO /FPO/DPO orders arrive within 2-10 business days via USPS
● There is no express delivery option for APO /FPO addresses
● U.S. shipping promotions and charges apply, and any applicable charges are shown during the checkout process.
How should I format the address for delivery?
APO :
CPT JANE SMITH
UNIT 1234 BOX 5678
APO AP 12345
FPO:
SEAMAN JOHN SMITH
USCGC JACKSON
FPO AP 12345
DPO:
John Smith
Unit 8400, Box 0000
DPO , AE, 09498-0048
Q: What is your return policy?
A: We can help with returns on a case by case basis.
Returns on items that are unopened/unused may be shipped back to us at your own cost. Returns are refunded only when the item is received back at our office after we have verified that original packaging is still in place.
We are not responsible for uninsured packages that are lost in transit.
Please contact sales@bucklesandbulls.com and one of us will get back to you as soon as we can.